Terms of Service

Who we are

This website and the products sold on it are operated by Regulation4U Ltd, a company registered in England and Wales under company number 17340209, with its registered office at 124 City Road, London, EC1V 2NX (referred to in these terms as "Regulation4U", "we", "us" or "our").

These Terms of Service (the "Terms") form a legally binding agreement between us and you, the individual or organisation purchasing or using our Materials ("you", "your"). By purchasing, downloading, or using any of the Materials, you confirm that you have read, understood, and agree to be bound by these Terms. If you are purchasing on behalf of an organisation, you confirm you have authority to bind that organisation.

Definitions

• "Materials" means all digital products, documents, guides, checklists (in print and interactive formats), calculators, video content, case studies, templates, and any updates to them, made available by Regulation4U under any purchase tier.
• "Organisation" means the single legal entity (company, partnership, sole trader, or public body) for which the Materials were purchased, excluding its affiliates, subsidiaries, parent companies, clients, and contractors, unless we agree otherwise in writing.
• "Paddle" means Paddle.com Market Ltd (or its relevant group company), our merchant of record and payment provider.
• "Screening Aid" means a tool or document designed to structure, prompt, and document a professional review — not to produce a determination.

Nature of the Materials

The Materials are educational and professional-support resources: Screening Aids and training content for people working with chemical regulatory topics such as safety data sheets, hazard classification, and REACH. They are designed to structure and document professional review, accelerate learning, and help you flag matters requiring further attention.

The Materials — including, without limitation, the hazard classification calculator — do not determine, certify, or guarantee regulatory compliance. Outputs from any tool are prompts for professional review, not conclusions. Regulatory frameworks change frequently and vary by jurisdiction; while we take care to keep the Materials current and accurate, we do not warrant that they are complete, error-free, or up to date at the moment you use them.

No professional or legal advice; your responsibility

The Materials do not constitute legal, regulatory, scientific, or other professional advice, and no advisory, consultancy, or fiduciary relationship is created between you and Regulation4U by your purchase or use of them.

You acknowledge and agree that:

• responsibility for classification, labelling, notification, registration, and all other compliance decisions and obligations remains at all times with you (or the relevant duty holder) and your qualified advisors;
• you will independently verify any output, conclusion, or suggestion derived from the Materials against current legislation and, where appropriate, with a qualified professional before relying on it;
• you use the Materials at your own risk and based on your own professional judgement; and
• we are not responsible for the consequences of any regulatory submission, product decision, market action, or communication you make, whether or not informed by the Materials.

Purchases, pricing, and Paddle as merchant of record

All purchases are processed by Paddle, who acts as the merchant of record. This means Paddle is the seller of record for your transaction: Paddle handles payment processing, calculates and remits applicable VAT and sales taxes, and issues your invoice or receipt. Your purchase is also subject to Paddle's Checkout Buyer Terms. In the event of any conflict between these Terms and Paddle's terms regarding payment processing, taxes, or refund mechanics, Paddle's terms prevail for those matters only.

Prices are displayed in USD and GBP and may change at any time; the price applicable to you is the price displayed at checkout. Displayed prices may be exclusive of VAT/sales tax, which Paddle calculates at checkout based on your location. Access to the Materials is granted upon Paddle's confirmation of successful payment.

Refunds, cancellation, and cooling-off waiver

The Materials are digital content supplied by download or online access immediately upon purchase. This clause is implemented in more detail by our Refund Policy.

Accordingly, all sales are final once the Materials have been downloaded or accessed, and no refunds are given for change of mind. If you have paid but have not downloaded or accessed any of the Materials, you may request cancellation within 14 days of purchase by contacting us, and a refund will be processed through Paddle.

Nothing in this clause affects your statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the Materials are faulty — for example, files are corrupted or materially not as described — contact us and we will repair, replace, or (where required by law) refund them. Refunds, where due, are processed by Paddle to your original payment method.

Your licence

On payment, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Materials in the tier you purchased, for the internal business and professional-development purposes of your single Organisation, by a maximum of five (5) named individual users within that Organisation (the "Licensed Users").

Your licence permits you to:

• download, store, and print the Materials for use by the Licensed Users;
• use the checklists, calculator, and templates on your Organisation's own products and documents, including completed copies kept in your internal records and audit trails; and
• use the Materials in internal training of the Licensed Users.

Your licence does not permit you to exceed five Licensed Users, or to share, distribute, resell, rent, lend, publish, or otherwise make the Materials (in whole or in part, in any format) available to any person outside your Organisation or beyond the Licensed Users — including clients, consultancies acting for multiple clients' benefit, group companies, or the public. It is your responsibility to designate your Licensed Users and to keep an internal record of who they are, which you agree to provide to us on reasonable request. You may replace a Licensed User (for example, when an employee leaves) provided the total never exceeds five at any one time. Download links are personal to you: the secure links and access page issued after purchase must not be shared with anyone other than your Licensed Users. Files supplied to you may be digitally stamped with your purchaser details (such as your email address and order reference), meaning any copy found in unauthorised circulation can be traced directly back to your order. Each Organisation requires its own purchase; teams needing more than five users, and consultants or advisors wishing to use the Materials across multiple client organisations, must contact us for an extended licence.

Acceptable use

You must not, and must not permit or assist anyone else to:

• pass off the Materials as your own work — including republishing, rebranding, white-labelling, or presenting the Materials or any substantial part of them under your own or a third party's name;
• remove, obscure, or alter any Regulation4U branding, copyright, or attribution notices;
• create derivative products, courses, publications, or tools based substantially on the Materials for sale, licence, or free public distribution;
• upload the Materials to any public repository, file-sharing service, marketplace, or website, or use them to train, fine-tune, or ground any machine-learning or AI system;
• copy, scrape, decompile, or extract the underlying logic, question sets, or content of the interactive tools for reuse in a competing product;
• represent any output of the Materials as an official, certified, or determinative compliance ruling, or misrepresent our role in your compliance decisions;
• share your personal download links or access page with any person other than your Licensed Users;
• use the Materials for any unlawful purpose, or in a way that infringes any third party's rights.

Breach of this clause is a material breach of these Terms and may result in immediate termination of your licence under Clause 14, without refund, in addition to any other remedies available to us.

Intellectual property

All intellectual property rights in the Materials — including copyright in text, design, structure, checklists, calculators, video content, and the Regulation4U and REG4U names and logos — are and remain the exclusive property of Regulation4U or our licensors. Nothing in these Terms transfers any ownership to you; you receive only the limited licence in Clause 7. Documents you complete using our templates remain yours as to your own inputted data, while the underlying template remains ours.

Access, updates, and availability

After purchase, your secure access page and download links remain available for 30 days. Download your files and videos within that window to keep them permanently — your licence to use downloaded copies is not time-limited, and this is what "lifetime access" refers to: the downloaded Materials are yours for the commercial lifetime of the product, not our indefinite hosting of them. Each download link permits a limited number of downloads (currently eight), which is ample for a five-user licence. Within the 30-day window we will re-issue links free of charge on request; after it expires, contact support@regulation4u.com and, once we verify your purchase, we will assist in restoring access.

We will use reasonable endeavours to provide updates we release for your tier at no extra charge, delivered by fresh download links. We do not guarantee uninterrupted availability of the access page, and if we discontinue a product we will give reasonable notice where practicable so you can download your files. You are responsible for downloading and keeping your own copies. We may modify, improve, or correct the Materials at any time.

Limitation of liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales (including, for consumers, your statutory rights under the Consumer Rights Act 2015).

Subject to that paragraph:

• we shall have no liability for any regulatory enforcement action, penalty, fine, product recall, market withdrawal, rejected registration or notification, lost contract, or any other consequence of a compliance decision made by you or your Organisation, whether or not the Materials were used in reaching it;
• we shall not be liable for any loss of profit, revenue, business, goodwill, anticipated savings, or data, or for any indirect or consequential loss, arising out of or in connection with the Materials or these Terms;
• our total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with these Terms and the Materials, shall not exceed the total amount you paid us for the Materials giving rise to the claim; and
• the Materials are provided "as is" and, to the fullest extent permitted by law, we exclude all implied warranties, conditions, and terms (except those that cannot lawfully be excluded), including any implied warranty that the Materials are current, complete, or suitable for your specific regulatory circumstances.

If you are a business, you acknowledge that the pricing of the Materials reflects this allocation of risk, and that you have not relied on any statement or representation not set out in these Terms.

Indemnity (business customers)

If you purchase or use the Materials in the course of a business, you agree to indemnify and hold Regulation4U harmless from and against any claims, losses, damages, and costs (including reasonable legal fees) brought by a third party arising out of (a) your breach of Clauses 7 or 8, or (b) any compliance decision, regulatory submission, or representation made by you or your Organisation. This clause does not apply to you if you are a consumer.

Data protection (UK GDPR)

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. For the personal data described below, the data controller is Regulation4U Ltd, contactable at support@regulation4u.com.

• What we collect: your name, email address, organisation (if provided), purchase history, and correspondence with us. We do not collect or see your full payment card details — payment data is collected and processed by Paddle, acting as an independent controller for payment, tax, and fraud-prevention purposes under Paddle's privacy policy.
• Why and on what lawful basis: to deliver your purchase and provide support (performance of a contract); to keep transaction records (legal obligation); to improve the Materials and secure the website (legitimate interests); and to send product updates or marketing only where you have consented or where permitted for existing customers, with an opt-out in every message.
• Retention: we keep purchase records for as long as required for tax and legal purposes (typically six years), and support correspondence only as long as needed.
• Sharing: we share personal data only with processors needed to run the service (e.g. email delivery and hosting providers) under appropriate safeguards. We do not sell personal data. Where data is transferred outside the UK, we ensure appropriate safeguards such as adequacy regulations or standard contractual clauses.
• Your rights: you have the right to access, rectify, and erase your personal data, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email us. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

A fuller description of our data practices is set out in our Privacy Policy, which forms part of these Terms.

Termination

We may suspend or terminate your licence immediately, without refund, if you materially breach these Terms (including any breach of Clauses 7 or 8) and, where the breach is capable of remedy, fail to remedy it within 14 days of our written notice. On termination you must cease all use of the Materials and delete all copies in your possession or control, and certify to us in writing that you have done so on request. Clauses 3, 4, 8 (as to past conduct), 9, 11, 12, 13, and 16 survive termination.

General

• Changes to these Terms: we may update these Terms from time to time. The version in force at the time of your purchase governs that purchase; the current version applies to your ongoing use of the website and any new purchases. We will update the "last updated" date above when changes are made.
• Entire agreement: these Terms (together with the Privacy Policy and, for payment matters, Paddle's buyer terms) constitute the entire agreement between us regarding the Materials.
• Severability: if any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
• No waiver: a failure to enforce any right under these Terms is not a waiver of that right.
• Assignment: you may not assign or transfer your licence or rights under these Terms without our prior written consent. We may assign our rights to a successor of our business.
• Third parties: except as expressly stated, these Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
• Force majeure: we are not liable for delay or failure to perform caused by events beyond our reasonable control.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the Materials (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK or in the EU, you retain any right you have to bring proceedings in, or rely on the mandatory consumer protections of, your country of residence.

Contact

Questions about these Terms, licensing (including multi-organisation or consultancy licences), refunds, or data protection: support@regulation4u.com, or write to Regulation4U Ltd, 124 City Road, London, EC1V 2NX.